MVP Banners Help Center
Frequently Asked Questions
Find answers about custom sports banners, team orders, photos, artwork, design proofs, production, shipping, returns, and more.
How Can We Help?
Every custom order is professionally reviewed and includes a design proof before production. Use the categories below to find answers, or contact us for help with a specific project.
Ordering & Products
How do I order a custom sports banner or personalized product?
Choose your sport or product, select your preferred design and size, enter the requested personalization, and upload your athlete photos or artwork. After your order is placed, our design team will prepare a proof for your review before production begins.
Can I order just one custom banner, or is there a minimum quantity?
Yes. Most of our personalized products can be ordered individually. You do not need to place a full team order to purchase a player banner, yard sign, button, magnet, bag tag, backdrop, or other custom item.
Can I order several products with different athlete information?
Yes. You may order multiple products for different athletes. Clearly identify each athlete's name, number, graduation year, school, team, and corresponding photo so we can keep the order organized.
Can MVP Banners print a design that is already completed?
Yes. We can print completed artwork supplied by a photographer, designer, school, business, or customer.
Completed artwork should be created at the final print size whenever possible and must use the same proportions as the finished product. For example, artwork for a 3' × 5' banner should be designed at 36" × 60". If you cannot create the file at full size, please contact us before placing your order.
For vinyl banners, keep all important text, logos, faces, names, numbers, and other critical design elements at least 2 inches inside all four edges. This safe area helps prevent hem stitching, grommets, pole pockets, or normal finishing tolerances from affecting important parts of the design.
Background colors, photos, textures, and decorative graphics may extend all the way to the edge. Only important content needs to remain inside the 2-inch safe area.
We will review the file for size, resolution, proportions, safe area, and general print quality before production. Whenever possible, we will contact you if important design elements are too close to the edge.
Files that require rebuilding, major editing, extensive correction, or repositioning important elements may require an additional design fee. We will contact you before completing any billable design work.
Please review our Artwork Requirements before placing your order.
Can I reorder a design from a previous season?
Yes. We frequently work with returning schools, teams, and families. When possible, we can reuse the previous layout, branding, and design style with updated athlete information, photos, dates, or sponsors.
Do you accept purchase orders from schools and organizations?
Yes. We accept purchase orders from qualifying schools, school districts, colleges, universities, booster clubs, and organizations.
Because each order is custom designed, a 50% deposit is required before design work and production begin. The remaining balance must be paid before the finished order ships.
Photos, Logos & Artwork
What type of athlete photo should I upload?
Original, high-resolution photos produce the best results. Use the original image from the camera or photographer whenever possible.
Avoid screenshots, social media downloads, blurry images, heavily compressed files, or photos that have already been cropped too closely around the athlete.
Do you professionally remove backgrounds from athlete photos?
Yes. Professional background removal and standard photo editing are included with our custom designs. We will place the athlete into the selected design and make reasonable adjustments for color, brightness, and overall presentation.
Can you match our school colors, mascot, logo, and team branding?
Yes. We can customize the design with your school colors, mascot, logo, team name, athlete information, graduation year, and other approved branding elements.
Vector logos are preferred, but a clear high-resolution PNG with a transparent background may also work.
What happens if my photo is too small or low quality?
If we believe a photo may not print well at the ordered size, we will contact you and request a better file whenever possible. Production may be delayed until replacement artwork is received.
Can I send all team photos and player information together?
Yes. For team orders, photos may be uploaded together. Rename each photo with the athlete's name before uploading and include a roster or spreadsheet with names, numbers, positions, class years, and any other personalization.
Can you recreate an AI-generated design or another company's artwork?
We can review your inspiration and determine what is possible. We do not guarantee an exact reproduction of another designer's work, copyrighted artwork, AI-generated image, or low-resolution sample.
When appropriate, we can create an original design inspired by the general style, colors, or layout you provide.
Can you modify one of your existing banner designs or create a design for a sport you do not currently offer?
Yes. Many of our existing banner designs can be customized to better fit your athlete, team, or school. We can often change colors, backgrounds, wording, and add sport-specific elements such as a soccer goal, volleyball net, baseball field, or other details that complement the selected design.
We can also create designs for sports and activities that may not currently be featured on our website, including fencing, rowing, water polo, and other school, club, and athletic programs.
Please contact us before ordering with your sport, banner size, school colors, and any reference images or ideas. Most reasonable changes to an existing design can be discussed as part of the design process. Requests requiring a completely new layout, extensive custom artwork, or multiple major changes may require an additional design fee. We will discuss any additional cost with you before beginning that work.
Design Proofs & Revisions
Will I receive a proof before my custom order is printed?
Yes. Every custom-designed order includes a digital proof for review before production begins. Nothing is printed until the design is approved.
How long does it take to receive my first proof?
Most first proofs are provided within 1 to 4 business days after we receive the order, photos, and complete personalization information.
During busy seasons, proofing may take approximately 3 to 6 business days. Large team orders and complex custom projects may require additional time.
How many design revisions are included?
Custom design orders generally include the initial proof and one reasonable round of revisions. Additional revisions, complete redesigns, or changes requested after approval may require an additional fee.
What should I check when reviewing my proof?
Carefully review all names, numbers, dates, school information, spelling, colors, logos, photos, sizing, and design details. Approval confirms that the proof is correct and ready for production.
Can I make changes after I approve the proof?
Contact us immediately. Once an order enters production, changes may no longer be possible. Changes requested after approval may result in additional design, reprint, or production charges.
What usually causes proof or production delays?
Common delays include missing photos, incomplete athlete information, low-resolution artwork, unanswered questions, multiple design changes, and delayed proof approval.
Production & Shipping
How quickly will my order ship after proof approval?
Most approved custom orders move into production and ship within approximately 24 to 48 business hours. Larger orders, specialty products, and complex projects may require additional production time.
Does the proofing time count toward production time?
No. Production time begins after the final proof has been approved. Please approve proofs promptly when working with an event or senior-night deadline.
Do you offer rush production or expedited shipping?
Rush production and expedited shipping may be available depending on the product, quantity, destination, and current production schedule.
Please contact us before ordering when you have a firm deadline.
Will I receive tracking information?
Yes. Tracking information is normally emailed after your order ships. Tracking activity may take several hours to appear after the shipping label is created.
Can an entire team order ship to one location?
Yes. Team and group orders may be shipped together to one school, coach, booster club representative, team organizer, or designated address.
Can you guarantee delivery by my event date?
We will provide the best available production and shipping estimate, but carrier delays and circumstances outside our control can occur.
Ordering early, providing complete artwork, and approving proofs promptly are the best ways to avoid delays.
Schools, Teams & Booster Clubs
Can one person organize and place an order for the entire team?
Yes. We recommend designating one coach, booster club representative, senior parent, or team organizer as the primary contact. This keeps player information, communication, proof revisions, and approvals organized.
Can parents place and pay for their orders individually?
Yes. Individual ordering may be available depending on the product and team program. Families can provide their own athlete information, upload photos, review proofs, and pay separately.
Can we order products for multiple sports and school programs?
Absolutely. We work with athletic departments, booster clubs, band programs, cheer teams, dance teams, clubs, schools, and community organizations ordering multiple products and designs.
Do you offer matching player banners, team banners, yard signs, and spirit products?
Yes. We can coordinate colors, typography, backgrounds, mascots, logos, and other design elements across player banners, team banners, yard signs, spirit buttons, magnets, bag tags, sponsor banners, and related products.
Can you create sponsor banners for our school or booster club?
Yes. We create custom sponsor banners for schools, booster clubs, athletic programs, gyms, stadiums, fences, fields, tournaments, fundraising campaigns, and community partners.
Visit our Sponsor and Fundraising collection to learn more.
Returns, Damage & Order Problems
Can personalized or custom products be returned?
Because personalized products are created specifically for the customer, custom orders are generally final sale and cannot be returned or exchanged unless MVP Banners made an error or the product arrived damaged.
What happens if MVP Banners made an error on my order?
Contact us as soon as possible with your order information and clear photos of the issue. If the finished product does not match the approved proof because of an error made by MVP Banners, we will review the problem and provide an appropriate correction or replacement.
What should I do if my package arrives damaged?
Keep the packaging and contact us promptly. Send clear photos of the damaged product, shipping box, mailing label, and packaging so we can document the claim and determine the appropriate next step.
Can I cancel a custom order?
Contact us immediately. Orders that have not entered design or production may be eligible for cancellation. Once custom design work or production has begun, cancellation and refund options may be limited.
What if I approved incorrect information on the proof?
Customers are responsible for carefully reviewing and approving the final proof. If the printed product matches the approved proof, corrections or replacements may require a new order or reprint charge.
Still Have Questions?
Tell us what you are ordering, how many you need, and when you need them. Our team will help you choose the right product and determine the best way to move forward.
You may also email us at jp@mvpbanners.com