Ordering & Design
1. How do I place an order for a custom banner?
To place an order, simply visit our website, choose the type of banner you’d like, fill out the personalization details (such as names, numbers, and team information), and upload your photos. Once your order is placed, we'll provide a proof for your approval before we start production.
2. Can I see a design proof before my banner is printed?
Yes! We provide a proof within 3-5 business days of receiving your order. You'll be able to review the design and request changes before finalizing the production. We offer two rounds of edits for free.
3. What happens if I need changes to my design after receiving the proof?
We offer two rounds of edits to ensure your design is just right. Additional revisions may incur a fee.
4. Can I customize the design further, such as adding specific logos or special requests?
Absolutely! Just mention any custom requests in the Notes for the Designer section. If you have logos or specific elements you want included, upload those files with your order, and we’ll incorporate them.
Photo & Artwork Guidelines
5. What type of photos should I upload for my banner?
For the best results, upload high-resolution images. Photos taken with a clear background and proper lighting work best. Please avoid using screenshots or low-resolution images as they may delay production.
6. Can I crop or resize the photo before uploading it?
Please do not crop or resize your photos before uploading. We will handle the necessary adjustments to fit your design.
7. What if the photos I upload are low quality?
If the photos you upload are too low in quality for printing, we will contact you and request higher-resolution versions to ensure the best print outcome.
Production & Shipping
8. How long does it take to receive my custom banner?
Once you approve the design proof, we typically ship your banner within 2-3 business days. For rush orders, please contact us to discuss expedited processing options.
9. Do you offer rush orders or expedited production?
Yes, we can accommodate rush orders. Please reach out to us before placing your order to confirm availability and discuss any additional charges for expedited processing.
10. How much does shipping cost?
Shipping costs are calculated at checkout based on your location. We also offer free shipping on orders over $75. Additional shipping fees may apply for orders shipped to Alaska or Hawaii.
11. Do you ship internationally?
Currently, we only ship within the United States.
12. Can I track my order once it has shipped?
Yes! You will receive a tracking number as soon as your order ships, so you can follow its progress.
Refunds & Returns
13. What is your refund or return policy for custom banners?
We do not accept returns or offer refunds on custom items unless there is an error on our part. Please double-check all details before approving your design proof to avoid any issues.
14. What if my banner arrives damaged?
If your banner arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue, including sending a replacement if needed.
Other Questions
15. Can I order a banner for a team or group?
Yes! We offer custom banners for teams, schools, and organizations. Simply provide the details for each player or participant, and we’ll create the banners accordingly.
16. Can I place a bulk order for my school or organization?
Yes! We frequently work with schools, booster clubs, and sports organizations and keep our pricing affordable. Contact us if you’re placing a large order, and we’ll ensure everything is processed smoothly.
17. What if I need to change the shipping address after I’ve placed my order?
Please contact us as soon as possible if you need to update your shipping address. If the order has already shipped, we may not be able to make changes, but we’ll do our best to assist you.